Our Patients

Not all illnesses or injuries that require urgent attention are life threatening. That’s why we provide a range of urgent healthcare services to make sure the right help is available when you need it.

What We Do

We’re proud to have been providing NHS services for over 25 years. Across the whole of the UK, approximately 50% of ambulance call outs are unnecessary, and over nine million people are sent home from A&E having only needed advice. Our services are designed to relieve some of the pressure on the emergency care sector by assessing and helping patients and giving them the appropriate care they need.

 

We have a team of around 1,200 people working hard around the clock, providing a range of urgent care across Kent, Sussex, Essex, and Norfolk and Waveney.

 

And because we’re a social enterprise, you can be assured that our focus is on quality of care, not on profit.

 

Your experience using integrated urgent care (IUC) services is displayed in the graphic below. Your journey through the urgent care service should always start by calling NHS 111 to have your needs assessed. However, depending on the nature of your condition, you might be diverted out of the urgent care system to other parts of the health service that are not provided by IC24, such as hospital care.

 

Our Services

NHS 111

We’re available on the phone for any urgent medical problems you’re unsure of.

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Clinical Assessment Service

We’re here to further assess your symptoms to resolve your concern through the phone.

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Face to Face Services

If you need to see a clinician in person then we’re here for you.

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Home Visiting

Our clinicians visit our most vulnerable patients in the comfort of their own home.

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Eastbourne Health Centre

Our health centre provides appointments to registered and walk-in patients.

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Hastings Primary Care Hub

Providing appointments for walk-in patients.

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Station Plaza Pharmacy

Offering a one-stop-shop for our patients' healthcare needs.

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Health and Justice

We provide primary care services at the three prisons on the Isle of Sheppey in Kent.

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Frequently Asked Questions

What is urgent care?

What do you mean by integrated urgent care?

What happens when I call NHS 111?

How can I book a home visit?

Will I definitely see or speak to a doctor?