Our Patients

Not all illnesses or injuries that require urgent attention are life threatening. That’s why we provide a range of urgent healthcare services to make sure the right help is available when you need it.

What We Do

We’re proud to have been providing NHS services for over 25 years. Across the whole of the UK, approximately 50% of ambulance call outs are unnecessary, and over nine million people are sent home from A&E having only needed advice. Our services are designed to relieve some of the pressure on the emergency care sector by assessing and helping patients and giving them the appropriate care they need.


We have a team of approximately 1,000 people working hard around the clock, providing a range of urgent care across Kent, Sussex, Essex, and Norfolk and Waveney. 


We are a social enterprise and therefore you can be assured that our focus is on quality of care, not on profit


Your experience using integrated urgent care (IUC) services is displayed in the graphic below. Your journey through the urgent care service should always start by calling NHS 111 to have your needs assessed. However, depending on the nature of your condition, you might be diverted out of the urgent care system to other parts of the health service that are not provided by IC24, such as hospital care.


Our Services

NHS 111

We’re available on the phone for any urgent medical problems you’re unsure of.

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Hastings Primary Care Hub

Providing appointments for walk-in patients.

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Herstmonceux Integrative Health Centre

Delivering primary care in Herstmonceux.

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Ship Street Surgery

Delivering primary care in Brighton.

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Clinical Assessment Service

We’re here to further assess your symptoms to resolve your concern through the phone.

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Face to Face Services

If you need to see a clinician in person then we’re here for you.

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Home Visiting

Our clinicians visit our most vulnerable patients in the comfort of their own home.

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Get Involved

We value the opinions of our patients and are always looking for members of the community to join our online community forum and support the improvement of our services.



Read More About How You Can Join Our Community Forum

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Frequently Asked Questions

What is urgent care?

What do you mean by integrated urgent care?

What happens when I call NHS 111?

How can I book a home visit?

Will I definitely see or speak to a doctor?

Are you part of the Shared Care Record initiative in Norfolk and Waveney?