Contact Us

We're here to listen.


Where are we based?


Head Office

Integrated Care 24,

Kingston House, The Long Barrow,

Orbital Park, Ashford,

Kent, TN24 0GP


Integrated Care 24 Ltd is registered in England and Wales

Company Registration Number: 3193182


Get in touch directly


Head office

Tel: 01233 505450 option 1


Legal matters/claims:


Complaints and Compliments


We’re always looking for new ways to grow and improve.


If you have any feedback regarding your experience of our services, please let us know. 


We hope that you will be happy with the service that you receive from our team. However, if you are dissatisfied you can submit a complaint.


Please click here to read more about how we process complaints regarding our services. To make a complaint you can contact us in a number of ways:



Letter: Quality, Safety and Governance Team
Integrated Care 24
Kingston House, The Long Barrow
Orbital Park, Ashford,
Kent, TN24 0GP


Telephone: 01233 505450 option 1




If you'd prefer, you can access our easy read complaints document by clicking here.


If you would like to pay us a compliment, please email our Quality Improvement Team on with details of your experience so that we can forward your feedback onto the service/team concerned

Help us create a better service 


We would like to know about your experience using our healthcare services so that we can understand what we are doing well and how we can improve. We would be grateful if you could take 5 minutes to complete one of our questionnaires. 


Follow this link to be directed to the right questionnaire for the service you received. 

Safeguarding enquiries


For any safeguarding or CP-IS queries, please contact our safeguarding team directly




Partner with us


For more information about CLEO, our new EPS app or how we can help you to provide a better patient journey within your service, please email



Careers with us


What we do isn’t for the faint hearted. Not only do you have to be caring to work here, you have to be strong. We are made to be brave, if you are too, see what opportunities we have.


See Our Career Opportunities


Media enquiries


If you are a member of the media and have any enquiry about IC24 you can contact our Communications team via email and one of the team will call you back.


Alternatively, call our Head Office and ask to speak to the Communications team.