Based at Station Plaza Health Centre in the town centre, our primary care hub provides appointments for residents and visitors to the town.
The hub doesn’t hold a registered list of patients, so you can attend regardless of whether you are registered with a GP practice or not.
The service is delivered by a team of Advanced Nurse Practitioners and is open from 8am until 6.30pm on weekdays, 8am until 8pm at the weekend, and 8am to 8pm on Bank Holidays.
We operate an appointment system and see patients face to face, by video consultation or over the telephone. You may be asked to come back for your appointment, or to go home and wait for a telephone call.
We can treat a variety of conditions from the hub, including:
Urinary tract infections
If you are unsure please speak to our Reception team, who will be able to advise you, or redirect you to the most appropriate service.
If you are registered with a GP practice please contact your own surgery in the first instance to ensure continuity of care.
Please do not enter the Primary Care Hub if you have COVID-19 symptoms or have tested positive in the past 10 days. Please call us instead.
If you need to speak to a clinician when the centre is closed, please call NHS 111 for advice.
Just across from the Primary Care Hub you'll find our Station Plaza Pharmacy. The pharmacy is open every day of the week, and can support you with a variety of needs.
Please click on the drop down options below to find out more about our Primary Care Hub.
In December 2022:
We provided a total of 1,823 appointments to our patients, both face to face and by telephone
We supported a further 1,645 people by signposting them to another service
We received 390 compliments
We hope you will be happy with the care you receive. If so, please do take the time to let us know.
If you are unhappy with the care you received, we will aim to resolve your concerns quickly and sensitively. You can raise your concerns to the reception team at the centre, or alternatively fill in our written complaints form.
We invite our patients to provide feedback and answer the question 'would you recommend our service to your friends and family?'
In December 2022 we had 390 responses.
359 people said they were 'extremely likely' to recommend
30 said they were 'likely'
0 said 'Neither likely or unlikely'
1 said 'unlikely'
0 said ' extremely unlikely'
Thank you to everyone who took the time to respond.