Providing NHS Services

NHS 111

If you have an urgent medical problem and you're not sure what to do, then call 111. It’s available 24 hours a day, 7 days a week, and is free to call from landlines and mobile phones. You can also access NHS 111 online at


We provide this service across mid and south Essex and Norfolk and Waveney. In Kent and Sussex we provide the service in partnership with South East Coast Ambulance Service. When you call 111 one of our fully trained advisers will ask you a series of questions about your symptoms – you can ask for a translator if you need one.


Depending on your situation you will:

  • Find out which local service can help you
  • Receive self-care advice
  • Learn how to get any medicine you need
  • Be connected to a nurse, emergency dentist, pharmacist or GP
  • Receive a face-to-face appointment if you need one


If we believe that your situation is an emergency, we will dispatch an ambulance to you.


Once your symptoms have been assessed, your call might be passed onto our clinical assessment service for further review.


If you're deaf and want to use the phone service, you can use the NHS 111 British Sign Language service available in your country.



You can also call 18001 111 on a textphone.


If you'd like to find out more, please follow this link or you can watch this NHS 111 video.