Our sole focus is on patient care, not on profit
We have been at the forefront of urgent care since the early 1990s. We’ve grown from a small group of GP cooperatives to a social enterprise organisation serving over six million patients.
Our Purpose
At IC24 our purpose is to provide responsive, safe, high-quality urgent healthcare at the right time, in the right place, supporting our patients to ensure they live their lives to the full.
We’re proud of our social enterprise status and our ability to provide our patients with access to health care 24 hours a day, 365 days a year.
As a not for profit organisation, any surplus that we make is reinvested straight back into our people and patients, rather than being distributed to shareholders. This means we’re part of the NHS family, enhancing it through the added social value we bring.
Social enterprises currently provide around £1.5 billion worth of health and social care services to the UK, and we’re proud to be part of the sector. Not only are we members of Social Enterprise UK, we are also holders of the Social Enterprise Gold Mark. As a Gold Mark holder, we’re independently assessed against important factors such as governance and financial transparency. We were the very first organisation to be awarded this prestigious accolade, and are currently one of only five social enterprises who hold the Gold Mark.
We produce a social impact report on an annual basis, which gives an overview of the social impact that we have delivered. You can view our latest report here.
Our Values
Innovation
Our people are made to be brave, and at IC24 we celebrate brave ideas and brave people. Innovation is at the heart of what we do. We develop our own clinical systems, which not only demonstrates innovation but value for money too.
Care
We’re committed to providing the best possible care to our patients and our people. We believe in getting our patients the right care. For our people, we have a host of health and wellbeing initiatives to make sure they’re supported in the workplace. This includes access to free counselling support.
Excellence
We strive to be the best in everything we do. We give our people access to a host of learning and development opportunities, because an investment in our people is an investment in patient care.
Respect
We recognise each other’s differences and show consideration for one another and the environment we live in.
Our Leadership Team
Stephen is an experienced Chair who brings a wealth of health and commercial experience which is invaluable for our journey.
Andrew has a background as a Geriatrician and General Physician. He holds a wealth of experience from multiple senior medical leadership roles across primary and secondary care.
David has extensive financial leadership experience, most recently as CFO/COO of Punjab National Bank, one of India's largest banking groups.
Kerry is a qualified nurse with many years of community experience. She leads on Quality and Clinical Governance.
Mark brings over 20 years' of expertise in transformation and corporate strategy. He has an impressive track record of implementing digital services and driving business development across the NHS.
Rachel is a Registered General Nurse who leads on the CQC inspections, quality improvement and governance for the organisation.
Patrick's key interests and experience are frailty, dementia and urgent care, particularly how system working, and greater integration can deliver improved quality of care and outcomes.
Carolyn has over 35 years experience within People functions across law enforcement, the NHS, further education and the Charity sector.
Akash is a practicing GP with a portfolio career that has included a variety of clinical leadership roles. His interests include digital health, sustainability and quality improvement.
David is a Chartered IT Professional, who has established effective strategies and visionary partnerships that continue to support the evolution of our service delivery.
Katherine is a qualified nurse. She has spent the majority of her career in NHS business development and service performance across primary, urgent and remote healthcare.
Zahid has a strong background in both the healthcare and manufacturing sectors, he brings a wealth of financial leadership and strategic insight to IC24.