Over the course of the next year we’ll be highlighting members of the IC24 team, exploring their backgrounds, roles, and unique perspectives, so you can get to know the people who are working hard for you.

For the next instalment of our ‘Meet the IC24 Team’ series, we speak to Sarah Rose, a Health Advisor and Non-Clinical Coach from our Ashford Contact Centre. Sarah joined IC24 in 2019…

How long have you worked at IC24? And how did you end up in your current role?
I’ve worked at IC24 for two years. I was a health advisor for nine months before becoming a coach. I’m also part of the NHS Pathways’ audit trial across our various contact centres, where I complete auditing for non-clinical roles. My role is very varied, so it’s been nice to focus on the auditing side of things.

Sarah, can you share three things about yourself that not many others may know? 

• I love animals. I’d like to own a rescue animal sanctuary one day. It would be tough work but would be good as a retirement role.
• I’ve never broken a bone, had a nosebleed or had chicken pox. I guess you could say I’m lucky!
• I’m a history geek. When I was younger, I really wanted to work in archaeology. I love all things history and tend to listen to random history podcasts each evening as I drift off to sleep.

What do you enjoy doing when you’re not working? 
Apart from sleeping, I love to bake. I really enjoy the Great British Bake Off, so I’m looking forward to that coming back. I also love gaming, which came from a love of The Sims as a teenager.

How has your role changed during COVID-19?
I became a coach in the first month of COVID-19, so my role has changed considerably. In those early days we were working out how we could accommodate coaching through social distancing. Nearly a year on, we’re now fully fluent in video calls!

COVID-19 has changed the way people use NHS 111, so we’re busier than ever, as people are more aware of us now. Working during COVID has made everyone more adaptable, whether you work in healthcare or not.

Describe your role at IC24 in three words or phrases.
Rewarding – It’s nice to know that you’ve had an impact on someone’s day. Whether that’s a patient or someone you’re coaching. It makes a difference when you come home at the end of the day.
Always evolving – You’re constantly learning new things in this role. There’s always something you can update, improve upon, or discover in this job. Every day is a school day!
Collaborative – Working in NHS 111 is a true team effort. We learn together, help each other and support one another. If we didn’t work as a team, it’d be a lot more difficult.

Thanks to Sarah for taking part and stay tuned for the next instalment of ‘Meet the IC24 Team’. You can find out more about our brilliant people by searching #MadeToBeBrave on Facebook, LinkedIn, Twitter, and Instagram.