Between 08:00 and 16:00 on Saturday 20 January, the Phase 1 implementation of the Clinical Assessment Service (CAS) booked appointments project was delivered in Norfolk and Waveney, where five clinicians per hour were operating under the new model, supported by a Clinical Navigation hub.

Through analysis and simplifying the processes we use; we can better support our patients while safeguarding those most vulnerable. The new model allocates each clinician their own appointment book which has patients booked into 15-minute time slots, similar to what happens in daytime general practice, allowing our clinicians to manage their schedule more effectively.

The project was supported by the Cleo Development team who attended Reed House to enable live data capture. Early Evaluation Data has demonstrated very positive performance metrics with engaging feedback from the clinicians involved.

Dr Tim Merchant, the project lead, said "We were absolutely delighted to have overseen large scale testing of this new way of working across our region, and we were excited to see the positive impact for patients and staff. We look forward to working with other regional teams over the next couple of weeks to support further implementation of the project at pace".