Contact Us

 

Where are we based?

 

Head Office

Integrated Care 24,

Kingston House, The Long Barrow,

Orbital Park, Ashford,

Kent, TN24 0GP

 

Integrated Care 24 Ltd is registered in England and Wales

Company Registration Number: 3193182

Get in touch directly

 

Head office

Tel: 01233 505450 option 1

Email: info@ic24.nhs.uk

Legal matters/claims:
legal.ic24@nhs.net

 

Complaints and Compliments

 

We’re always looking for new ways to grow and improve.

 

If you have any feedback regarding your experience of our services, please let us know. 

 

We hope that you will be happy with the service that you receive from our team. However, if you are dissatisfied you can submit a complaint.

 

Please click here to read more about how we process complaints regarding our services. To make a complaint you can contact us in a number of ways:

 

 

Letter: Quality, Safety and Governance Team
Integrated Care 24
Kingston House, The Long Barrow
Orbital Park, Ashford,
Kent, TN24 0GP

 

Telephone: 01233 505450 option 1

 

Email: ic24.complaints.ic24@nhs.net

 

If you'd prefer, you can access our easy read complaints document by clicking here.

 

If you would like to pay us a compliment, please email our Quality Improvement Team on qualityimprovement@ic24.nhs.uk with details of your experience so that we can forward your feedback onto the service/team concerned

Help us create a better service 

 

We would like to know about your experience using our healthcare services so that we can understand what we are doing well and how we can improve. We would be grateful if you could take 5 minutes to complete one of our questionnaires. 

 

Follow this link to be directed to the right questionnaire for the service you received. 

Safeguarding enquiries

 

For any safeguarding or CP-IS queries, please contact our safeguarding team directly

 

Email: ic24.safeguarding@nhs.net

 

Partner with us

 

For more information about CLEO, our new EPS app or how we can help you to provide a better patient journey within your service, please email info@cleosystems.com

 

 

Careers with us

 

What we do isn’t for the faint hearted. Not only do you have to be caring to work here, you have to be strong. We are made to be brave, if you are too, see what opportunities we have.

 

See Our Career Opportunities

 

Media enquiries

 

If you are a member of the media and have any enquiry about IC24 you can contact our Communications team via email and one of the team will call you back.

 

Alternatively, call our Head Office and ask to speak to the Communications team.