Patient compliments for our out of hours services

  • ‘After calling the service I was told a paramedic would call me, which they did after 2 minutes and gave me options and took my opinion into account. I was given an appointment time and seen within 5 minutes of that time. I was treated with respect at all times. I am very satisfied with my experience. Thank you’
  • 'I was very pleased; the timing of the appointment at the clinic was superb. First time experience of being in a surgery waiting room and seeing a doctor within 2 minutes'
  • ‘I was very happy with the paramedic who came out to see me. He gave me great advice on the inhalers and I feel a lot better now. Brilliant out of hours service – I would use again’
  • ‘Exceptional service…. was advised that the car would arrive within 10 minutes and it did. The ANP was professional and polite and extremely through and the patient was happy with the ANP's behaviour…. The patient felt reassured and confident in in the ANP.’
  • ‘The GP we saw was amazing. She was gentle and respectful. I am so, so grateful to all the staff involved’
  • ‘We would like to thank the ANP with the treatment and advice I was given for my young daughter. She was very patient, welcoming and approachable, even though my daughter was being difficult’
  • ‘The doctor dealt with my issue very quickly and at the same time tried to keep the pain I was experiencing at a minimum. Top marks, thanks!’
  • ‘The ANP was wonderful. She was very reassuring and gave clear diagnosis and explanation of the treatment suggested. The receptionist was also very kind and caring.’
  • ‘Thank you for the amazing care I received. Everybody was friendly, helpful caring and polite, the receptionist was welcoming and the doctor was so thorough and kind, thank you for a wonderful service’
  • ‘I was told a doctor would be available within six hours, but they arrived in two and were very helpful, and even made me a cup of tea. It was just what I needed. When good things happen they should be recognised'
  • ‘The ANP I saw was very knowledgeable and kind. They thoroughly checked everything and was supportive and reassuring, thank you’
  • ‘I would like to thank the ANP who saw my daughter. She was kind, wonderful and an all-round professional. There was no rush and nothing left undiscovered' 

Patient compliments for our NHS 111 services

  • 'I would like to thank you very much. Your help is much appreciated. Thank you again'
  • 'The lady who asked the questions was very reassuring and made certain I understood all the questions'
  • 'I was listened to and the person understood my need and dealt with it. Thank you'
  • 'Because of their advice I did not end up in A&E at 11pm. It relieved the anxiety over the situation so I'm very grateful'
  • 'Brilliant service, which I would feel very confident using again. Mostly so reassuring which changed the atmosphere from frightening into calmness'
  • 'Wonderful help. I felt reassured. Excellent advice and very thorough questions and care. Very professional service. Many thanks'
  • 'All phone calls made to the 111 service have been fantastic and I would call again should a problem occur'