Stephen King - Chair

Stephen joined the organisation in April 2019. He is an experienced Chair who brings a wealth of experience of health services, including being the Deputy Chair of West Essex clinical commissioning group, the Chair of Trustees for the Stroke Association and a Trustee of Sightsavers International, plus extensive Executive experience such as RNIB; all of which demonstrate a blend of health and commercial experience which will be invaluable for our journey. Stephen joins us at an exciting time, as we embed and develop new technologies into the urgent care setting.

 

 

Alistair Oag – Non Executive Director

Alistair was appointed a Non-Executive Director of IC24 in March 2016, with a special interest in finance, business development and IT. He is a Fellow of the Institute of Chartered Accountants and has worked for the past 20 years for a global distributor of electronics in various European roles including Finance Director, Managing Director, and most recently in a global role as Strategy and Business Development Vice President. These roles included extensive experience of mergers & acquisitions, change management, process management and IT projects. Prior to this he worked for 12 years for a UK Plc in various finance roles in transportation, logistics and distribution.

Since taking early retirement from his full time role at Arrow Electronics, Alistair has been using this experience in the third sector. From 2010 to 2016 Alistair has been a Non-Executive Director and Chair of the Audit and Risk Committee of Medway Community Healthcare CIC. MCH was created as part of the NHS transformation on 1st April 2011 as a social enterprise to deliver community based healthcare in the Medway and the surrounding area. In 2013 Alistair was appointed as a Trustee and Director of a progressive South East charity, the Avenues Group, focused on the provision of support in the community to people with learning disabilities and/or autism, dementia, acquired brain injury.

 

Dr Akash Karki – Non Executive Director

A GP by profession, Dr Akash Karki joined IC24 as a Non-Executive Director in January 2019.

Akash has previous experience of working with urgent primary care services, having represented the Suffolk Local Medical Committee on the NHS 111 clinical governance committee, and through leading and developing an extended hours scheme in Suffolk in the role of Clinical Lead.

In September 2017 Akash helped set up and lead an Emergency Department streaming service, firstly at Ipswich Hospital, and then West Suffolk Hospital.

Akash has a strong interest in unlocking the value of IT and technology to help front line staff deliver better care to our patients, which fits perfectly with the technological innovation currently taking place at IC24, and also has a keen interest in health policy.

 

 

Kerry Gentleman - Non Executive Director

Kerry trained as a nurse at University College Hospital, qualifying in 1980. She worked in community services in South East London, first as a district nurse for over 15 years, then moving up through the quality and governance routes to become the Director of Quality and Nursing, a post that was held for 6 years.

Kerry has worked in the NHS for over 35 years, but since redundancy has worked for the past 3 years as a health services redesign consultant involved in various aspects of the SaHF programme in NW London, and most recently for Chelsea and Westminster as the governance lead in the team overseeing the acquisition of West Middlesex Hospital.

Kerry also works for the NSPCC as a volunteer in their schools service, a role which is both challenging and very rewarding.

 

 

Yvonne Taylor MBA – Chief Executive

Yvonne Taylor became Chief Executive Officer at IC24 on 4th January 2016. She has a wealth of experience leading and managing NHS health and social care services in her current role as well as her previous role as Chief Operating Officer but also as Divisional Director for Children and Families Services at Oxford Health NHS Foundation Trust where she worked from 2006. Prior to working for Oxford Health, Yvonne was an NHS commissioner in Oxfordshire so she understands the NHS and Social Care System from both the perspective of a provider and a commissioner. Before joining the NHS in 1997, Yvonne also worked in the Foreign and Commonwealth Office.
IC24 is the leading Social Enterprise providing urgent care via NHS111, Clinical Assessment Service and face to face urgent primary care across the East and South of England. Yvonne’s leadership of IC24 over the past four years has been focused on the modernisation and development of urgent and emergency care working with system partners across ambulance, acute, community and primary care to deliver joined up care to improve outcomes for patients and their carers. IC24 and South East Coast Ambulance NHS Foundation Trust’s partnership to deliver a new model of integrated urgent care across Kent, Medway and Sussex is leading the way in identifying and delivering the benefits to the system of joining up urgent and emergency care across a large population supported by technology and a multi-disciplinary workforce.

 

 

Dr Andrew Catto - Chief Medical Officer and Deputy Chief Executive

Andrew’s background is as a Geriatrician and General Physician and he has a wealth of experience in multiple, senior medical leadership roles across primary and secondary care. Following his academic career with the Medical Research Council, Andrew moved back into clinical practice joining Airedale Hospital as a consultant in stroke and elderly care, delivering care in a community setting before progressing to Medical Director at the Trust. In 2009, Andrew was appointed as Medical Director at Heart of England NHS Foundation Trust (HEFT), moving into an Interim Chief Executive role before being appointed as Deputy CEO. In March 2015, Andrew became an Associate Director at NHS England, gaining experience of developing new models of care and system transformation, such as the four West Midlands Service Transformation Plans. Andrew’s leadership style is ‘leading from the front’ and he strongly believes in empowering others and is extremely supportive of staff development.

 

 

Katherine Pitts - Chief Operating Officer

Katherine qualified as a nurse in 1995 and has experience in working in a broad range of specialties within the acute sector.  Katherine joined NHS Direct as part of the local Kent, Surrey and Sussex management team in 1999 to support the development of a nurse led service.  In 2004 Katherine moved to the Strategic Health Authority working as a performance manager until 2006 where she took up a post with the London Patient Choice Project to test the principles of Choice and Choose and Book.  In 2008 Katherine returned to NHS Direct as Regional Head of Business Development with a portfolio of Long Term Conditions, Secondary Care service and NHS 111.  Katherine joined IC24 in 2012 as a Business Development Manager then later progressed to Associate Director of Business Development, heading both the successful tendering process and the implementation for a full range of services including 111, OOH, and Health & Justice. In October 2018 she was promoted to Chief Operating Officer following the retirement of Lorraine Gray.

 

 

David Baines – Finance Director

David joined IC24 in March 2019 as Group Director of Finance. He is an experienced Finance professional, who brings a deep knowledge of both commercial and NHS financial systems and controls, contracting and performance management. David has extensive experience of both management and problem solving across diverse NHS and commercial organisations. He has worked in a variety of businesses including local Newspapers, Pharmaceutical Research and Development and NHS Acute Trusts.

David has a particular interest in systems improvement and cost efficiency development and delivery and has lead a number of system improvement projects. He joins IC24 to lead an exciting period of change within our Finance department, as we implement new payroll and purchasing processes into the organisation.

 

 

David Brown – Director of Digital Technology and Performance

David has worked in out of hours (OOH) for 19 years. During this time David has had a range of senior IT and strategic development posts in unscheduled primary care. He was instrumental in both mobilisation of our OOHs & NHS 111 services, leading the design, development and implementation of our technical infrastructure, telephony and business/clinical systems (including integration with core national and regional NHS applications).

David has been Director of Information, Communications & Technology, at a time when IC24 has gone through significant growth. During this time David developed a team that has challenged and driven resiliency and performance of our information systems and security via our governance arrangements to enable the delivery of high quality care.

 

 

Rachel Robinson – Chief Nurse

Rachel is a registered General Nurse with extended advanced qualifications and skills with a BSc in Health and Social Care. She has over 24 years’ experience of NHS care delivery including psychiatry, emergency and critical care and for the last 10 years as a manager and leader in urgent primary care. Rachel has managed many iterations of urgent primary care delivery, including responsibility for leading and directing various projects and pilots. During her time at IC24 she’s undertaken a wide variety of clinical and operational managerial roles within the urgent care arena and within many of the pilots and projects that she has implemented. As Director of Clinical Services, Rachel led and directed complex implementations of IC24’s NHS 111 services.

 

 

Jo Mills - Director of People and Culture

Jo joined IC24 from the Royal Pharmaceutical Society in London where she was their Head of HR.

Jo has worked in management and HR for nearly 20 years with the majority of her HR experience gained at Saga.  During her time there she worked with a range of diverse organisations from financial services and travel to publishing and domiciliary care.  Although a true generalist at heart, Jo has a passion for talent management and learning having established programmes at Saga, the Royal Pharmaceutical Society and here at IC24.

Jo leads our People and Culture team during this exciting time of change for the organisation and is bringing new ideas and experience to the team as we work to design our people strategy which will improve what it is like to work for IC24.