To contact Head Office in Ashford, please dial:

01233 505450 option 1.

For general enquiries please email:

If you are looking to request information under the Freedom of Information Act 2000 you can do so via this email. However, please note that although we are a not for profit Social Enterprise, we are not a public authority and therefore unable to comply with all aspects of the Freedom of Information Act. We can however comply with requests that do not request commercially confidential information or information that breaches the Data Protection Act 1998. For more information please do email us at the address above. 

Or if you prefer you can write to us at:

Integrated Care 24 Ltd
Kingston House 
The Long Barrow 
Orbital Park 
TN24 0GP

Safeguarding Enquiries

If you are a professional and need to speak to us in reference to any safeguarding related matters, you can contact our Central Safeguarding Team by phoning Head Office on the telephone number above, or by email:

Caldicott Guardian:

As with all NHS organisations and care providers in the UK, Integrated Care 24 has an appointed ‘Caldicott Guardian’.

A Caldicott Guardian is a senior person within a health or social care organisation who makes sure that the personal information about those who use its services is used legally, ethically and appropriately, and that confidentiality is maintained.

Since 1998 every NHS organisation has been required to have such an individual in post. The role is named after Dame Fiona Caldicott, who was commissioned by the Government to produce a report on patient identifiable information in 1997. This was followed by a further commission in 2012-2013 when Dame Fiona Caldicott led an independent review of Information Governance. In 2014 she became the UK’s National Data Guardian.

A key part of the Caldicott Guardian’s role is to implement the Caldicott Principles.

If you would like to contact Integrated Care 24’s Caldicott Guardian you can do so by email:

Media enquiries

If you are a member of the media you can view our 'Press and Media' pages to get contact details for our external relations team.