Job role

Telephone Customer Care Co-ordinator/Operational Navigator           Reference: ACCC040C

Are you patient focused, organized and wanting to use your skills to work in a busy environment? Are you looking for a new challenge? We are currently recruiting for a Telephone Customer Care Coordinator/Operational Navigator within our Dispatch team to work out of hours.

The job would include managing the effective distribution of calls from other healthcare services and patients where appropriate in a professional and courteous manner and to record all details accurately. The job role is a fast paced, buzzing and every day is different!

If this sounds like you, we have a fantastic opportunity to join the out of hours Dispatch team who are committed to delivering efficient and comprehensive advice to our patient base. We’re striving to recruit and retain great people to deliver excellent patient care. You will join an experienced team of Operational Navigators and Senior Operational Navigators who organise patient care behind the scenes.

If you’re looking for a new challenge and are flexible in your working hours (days, evenings, nights) then we’d love to hear from you.

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services.

Salary:                               £16,972 - £20,628 pro rata per annum

Location:                           Ashford Care Co-ordination Centre, Kent

Contract Type:                  Permanent

Hours of Work:                  Monday 18.00-00.00, Wednesday 18.00-00.00, Thursday 18.00-00.00 and Friday 18.00-00.00 & Saturday and Sundays 08.00-00.00.

What’s in it for you?

  • Opportunity to join NHS pension scheme
  • 5.6 weeks holiday per annum (including Bank Holidays) (pro rata)
  • Free membership to our reward and benefit platform “Perkbox”
  • Learning and Development Opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

Closing date: Friday 31 August 2018  

For a Job Description and Person Specification please click here.

**Please note advert may close at any time without warning/notice if sufficient number of applications are received**

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Telephone Customer Care Co-ordinator/ Operational Navigator - Ref ACCC040C

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP