Job role

IC24 Service Advisor (NHS 111)                       Reference: NF089

Are you patient focused, professional and do you have great attention to detail? Do you want to make a real difference to our patients within the local health economy?

If this sounds like you, we have fantastic part time opportunities to join the IC24 team who are committed to delivering high quality care to our patients. We are currently recruiting to an exciting new role of Service Advisor within our NHS 111 call centre.  This role will play a vital role in supporting our clinical and non-clinical workforce across our integrated services.

If you’re looking for a new challenge, are passionate about high quality patient care and you are flexible in your working hours, then we’d love to hear from you. We offer excellent training and career development opportunities (including NVQ accreditation), a generous NHS pension and a competitive pay framework to progress through.

Who are we?

Integrated Care 24 (IC24) is a major ‘not for profit’ Gold Social Enterprise providing patient focused integrated urgent care to over 7.2 million patients. These integrated urgent care services include NHS 111 and traditional GP led out of hours, and other primary care services.  We also deliver patient focused care within the Health and Justice setting.

Location                           Norwich, Norfolk

Hours Available                Part time - overnights on weekdays and weekends with a weekend off every four weeks (30 hours) – overnight shifts are between 8pm and 8am OR Weekend only (12 – 20 hours) – between the hours of 7 am to midnight

What’s in it for you? 

  • Competitive rates of pay
  • The opportunity to be involved in patient care
  • Opportunity to join the NHS Pension Scheme
  • Perkbox membership
  • Supportive training
  • Learning and Development Opportunities including bursary schemes within health care
  • Additional annual leave based on length of service

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of an enhanced DBS disclosure and 2 references.

For a Job Description and Person Specification please click here

Closing Date: 26 August 2018




Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Service Advisor (NHS 111) - Ref NF089

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP