Job role

Senior Telephone Customer Care Co-ordinator/ Senior Operational Navigator                                            Reference: ACCC05B

Are you patient focused, organized and wanting to use your skills to work in a busy environment? Are you looking for a new challenge? We are currently recruiting for a Senior Operational Navigator within our Dispatch team to work out of hours.

The job would include managing the effective distribution of all calls to all available clinical resources working against Quality Requirement standards. The job role is a fast paced, buzzing and every day is different!

If this sounds like you, we have a fantastic opportunity to join the out of hours Dispatch team who are committed to delivering efficient and comprehensive advice to our patient base. We’re striving to recruit and retain great people to deliver excellent patient care. You will join an experienced of Operational Navigators and Senior Operational Navigators who organise patient care behind the scenes.

If you’re looking for a new challenge and are flexible in your working hours (days, evenings, nights) then we’d love to hear from you. We offer a generous NHS pension, generous annual leave allowance and various benefits to our employees.

Opportunities include part time, full time and night work.

Who are we?

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services.

Location                         Kingston House, Ashford working together with various bases across the UK

Hours Available              Various hours available during the week nights and weekends including bank holidays

What’s in it for you?

  • Salary of £25,000 - £30,000 per annum (pro rata) depending on knowledge, skills and experience.
  • Opportunity to join NHS pension scheme
  • 5.6 weeks holiday per annum (including Bank Holidays) (pro rata)
  • Free membership to our reward and benefit platform “Perkbox”
  • Learning and Development Opportunities

For a Job Description and Person Specification please click here.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

Closing date: Friday 31 August 2018  

**Please note advert may close at any time without warning/notice if sufficient number of applications are received**

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Senior Telephone Customer Care Co-ordinator/Senior Operational Navigator - Ref ACCC05B

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP