Job role

Receptionist (West Kent Locality)                                              Reference: WK072

Do you have the passion to work in a busy out of hours environment offering a professional patient care service in our West Kent Locality? If you want to work for a company who are dedicated and passionate towards their workforce, then this role may be for you!

We are looking for people who enjoy working with patients, show fantastic care and compassion for the role they undertake, and willing to work evenings and weekends as the norm for our out of hours service.

The job purpose is to provide a point of contact for patients upon arrival, welcoming and ensuring confidentiality is maintained at all times. You'll maintain an accurate log on the system to ensure that waiting patients are directed to the relevant clinicians as soon as possible and in priority order. You will also ensure that accurate patient information is recorded onto the system in a timely manner, and once seen provide each patient with a Patient Experience Questionnaire (PEQ) to complete of their experience of the out of hours service

Who are we?

We’re Integrated Care 24 Ltd (IC24), a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services and health and justice nursing services.

Location                    Tonbridge Base (moving to Tunbridge Wells Hospital from 1 September 2018)

Hours Available         Various shifts – which could be a choice of any of the following on a two week rota:

Week One                                                                                      Week Two

Monday 19.00 – 00.00                                                                Saturday 13.00 – 18.00

Sunday 08.00 – 13.00                                                                 Sunday 08.00 – 13.00

Sunday 18.00 – 00.00                                                                 Sunday 18.00 – 00.00

What’s in it for you:-

  • Hourly rate of £8.08 to £9.70 per hour
  • Enhanced Bank Holiday rates
  • Additional annual leave above statutory minimum based on length of service
  • Opportunity to join the NHS Pension Scheme
  • Free membership to our reward and benefit platform “Perkbox”
  • Free 24/7 independent counselling service
  • Full on the job training
  • Learning and Development opportunities

For a Job Description and Person Specification please click here.

Please visit our careers page at for an application form.  Please complete and return to or alternatively send your completed application form to the Human Resources Department at Integrated Care 24 Limited, Kingston House, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

Closing Date: Thursday 23rd August 2018

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Receptionist - WK072

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP