All calls to our service are monitored. Your completed notes are always passed onto your GP and may also be passed to the NHS organisation which is in charge of NHS services in your area, for service monitoring and improvement.

What we do

IC24 Limited are contracted by the NHS to provide local primary care services.

Why we collect information about you

IC24 Limited keeps records about the health care and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us. It helps you because:

Accurate and up-to-date information assists us in providing you with the right care

What kind of information does IC24 hold about you?

Basic details such as name, address, date of birth, NHS number and records of any treatment you have received from us.

IC24 record all telephone calls made to our services. These are used for training, audit and quality monitoring purposes.

How we keep your records confidential

Everyone working for the NHS is subject to the Common Law Duty of Confidence. Information provided in confidence will only be used for the purposes described below, unless there are other circumstances covered by the law. Under the NHS Confidentiality Code of Conduct, all our staff are also required to protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

How your records are used to help the NHS

As well as being passed to your registered GP, your information may be used to help assess the needs of the general population and make informed decisions about the provision of future services. Information can also be used to conduct health research and development and monitor NHS performance. Where information is used for statistical purposes, stringent measures are taken to ensure individual patients cannot be identified. Where it is not sufficient to use anonymised information, person identifiable information may be used, but only for essential NHS purposes. In these circumstances, where it is not practical to obtain your explicit consent, we are informing you through this notice, which is referred to as a Fair Processing Notice, under the Data Protection Act.

Organisations with whom we share your personal information

We share your information for health purposes with your GP Practice and with NHS Digital. We will also share your information with NHS Trusts for example your local Hospital, NHS 111 or Ambulance service. Your NHS number allows NHS Digital to link records to the clinical outcome data collected when 111 or 999 patients attend other healthcare services, for example an A&E department or GP.

The NHS Number is classified as a personal data, which means individual details could be identified, however, it is also the most secure form of identifiable data, and the only one we will use when matching the records for linking. We also share your information with our Commissioners (the professional NHS staff who oversee our NHS contracts) to plan future healthcare services. If your personal details are needed to cross-check information that is going to be used in this way, this will be done under secure conditions by organisations that are part of the NHS or linked to it. They use the same confidentiality systems as us.

We are required by law to report certain information to the appropriate local and national authorities. This is only provided after formal permission has been given by a qualified health professional. Occasions when we must pass on information include:

  • where we encounter infectious diseases which may endanger the safety of others, such as meningitis or measles (but not HIV/AIDS)
  • where a formal court order has been issued

Our guiding principle is that we are holding your records in strictest confidence and only share information when we know it will be used under the same restrictions that we apply to ourselves. Information Sharing with Non-NHS Organisations Information may also be required to be shared for your benefit with other non NHS organisations from which you are also receiving care, such as social services. Where information sharing is requested by non NHS organisations, we will not disclose any health information without your explicit consent, unless there are exceptional circumstances, such as when the health or safety of others is at risk or where the law requires it. We may be asked to share basic information about you, such as your name and address which does not include sensitive information. This would normally be to assist them to carry out their statutory duties.

Shared Care Records
A 'Shared Care Record' is a shared system that allows healthcare professionals within IC24 to appropriately access (with your consent) the most up-to-date and accurate information about patients to deliver the best possible care.

Your right to withdraw consent for us to share your personal information

At any time you have the right to tell us that you do not wish for your information to be shared. The possible consequences will be fully explained to you and could include delays in receiving care.

How can you get access to your own health records?

The Data Protection Act 1998 gives you the right to see or have a copy of your health records. You do not need to give a reason but you may be charged a fee. If you want to access your health records you should make a written request to the Clinical Governance Team at IC24, Kingston House, The Long Barrow, Orbital Park, Ashford, Kent, TN24 0GP. You should also be aware that in certain circumstances your right to see some details in your health records may be limited in your own interest or for other reasons.

Further Information

Further information can also be obtained from Data Protection Act 1998, the Care Record Guarantee and the NHS Confidentiality Code of Conduct, accessible via the internet or Library.


Updated February 2018