The Care Quality Commission (CQC) are the independent regulator of health and social care in England. They make sure health and social care services provide people with safe, effective, compassionate, high-quality care and encourage care services to improve.

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and then publish what they find, including performance ratings to help people choose care.

All of the services that we provide at Integrated Care 24 Ltd are all registered with CQC.  We are inspected during unannounced visits where they ensure that we are providing our patients with safe, effective, compassionate and high quality care.

Share you experience

Have you used one of our services recently? If so the Care Quality Commission (CQC) would like to hear about your experience of the service by completing their online form by clicking here or telephoning 03000 616161.

Inspection Reports

We had a routine inspection in July for a number of our services and we were rated as 'good' with areas of 'outstanding practice'. Copies of the different reports can be found by clicking on one of the links below:

NHS 111 Service - North Essex, South Essex and Great Yarmouth & Waveney

GP Led Out of Hours - Kent and South Essex

GP Led Out of Hours and GP Led Walk in Centres for Brighton & Hove, East Sussex, Coastal West Sussex and East Surrey 

Our GP Led Health Centres in both Hastings and Eastbourne were recently inspected and we are delighted that they were both rated as good. A copy of the report for Hastings can be found here and a copy of Eastbourne's can be found here

Our Integrated NHS 111 and Out of Hours Service for Norfolk and Wisbech was inspected and a copy of the report detailing their findings can be found here.

Our Nurse Led Offender Healthcare Services at HMP Swaleside were inspected on the 23rd March and a copy of the report detailing their findings can be found here.  

Our registered CQC manager is Lorraine Gray who is our Chief Operating Officer.

To find out more information please visit our CQC information on their website