Patient compliments for our Out of Hours services

"I cannot praise the help I received highly enough. I was dealt with promptly and courteously and offered a hospital appointment with a clinician that evening. She was thorough and reassuring and did not rush me or make me feel a nuisance. Everyone was kind and efficient. Thank you all so much."

"10/10. The best customer service I've ever had the pleasure of being part of. Very clear, very understanding and very empathetic at all times. Thank you so much for all your help."

"I could not have wished for a better service that I was given. I was very impressed and satisfied."

"The out of hours clinic was excellent and helped me when I needed it. Overall very pleased with my experience at the clinic and think they are doing a great job for the patients in this area."

"Receptionist was smiley, friendly and informative. Nurse was friendly, informative and extremely helpful and reassuring. We hardly waited to go in. Very efficient. Wonderful service. Thank you so much."

"Lovely staff. Very friendly and welcoming! Was seen before appointment time. Doctor was very helpful and informative."

"Today was the first time I have required an Out of Hours service. It was brilliant -timely, polite and informative. Very pleased with the care I received and how swiftly I was seen. NP on the phone was great, discussed options with me and made me feel comfortable. Doctor was also fab, felt he assessed me properly and ensured I understood advice. Thank you for your phenomenal service." 

 

Patient compliments for our NHS 111 services

''Really appreciated the advice - helped to settle my nerves when no-one else was available. When my condition worsened I was directed to the out of hours GP, this was fantastic as well. Thanks!"

"The person who took my initial call was very professional and encouraging. I really felt like she listened to me. It was great to speak to someone so personable especially when I was feeling unwell."

"The lady who answered my call was very calm, kind and reassuring. At no time did I feel hurried or worried. She was very helpful."

"The advisor I spoke to when I dialed 111 was so very caring and understanding. They really listened to me and dealt/advised my needs efficiently but carefully. Thank you so much!"

"I found all the times I contacted 111 they are reassuring and it helps to know that you can call someone when you are anxious."

"This is a very useful service and should be fully supported. It is often that I feel unwell or my symptoms are worse at night. Please keep up the good work."

"So very pleased with all the help from NHS 111. Thank you so much."