Patient compliments for our Out of Hours services

"I was very pleased with the service I received as I felt I was listened too. The Doctor listened to me and my medical history and provided me with the treatment I needed. Thank you, I would use the service again.''

"The Doctor I saw was so nice and friendly. She put me at ease straight away and was very thorough and helpful. I could not have had better treatment, thank you.''

''Really impressed at how quickly I was given help late at night. I am very grateful. Thank you.''

"The service I received was good. The whole experience was good and I do not think there is a need to improve as you are doing great! A big thanks to those who helped me.''

"Excellent care and attention provided to my daughter. We are extremely grateful for the treatment received.''

"The staff were very polite and helpful. I would like to thank you all for sorting me out so quickly.''

''I was seen by a Doctor from initial phone call in just over an hour. I couldn't have asked for a better out of hours service. 5*. Thank you.''

''The service I received was very very good. I was seen quickly. The Nurse was very good and very efficient. What better service could you ask for? Brilliant.''

''I arrived at the out of hours base to two very friendly ladies that made me feel comfortable and relaxed. I was seen in less than ten minutes and the nurse was so attentive and kind. It was the best visit to out of hours that I have had. I couldn't fault a thing. Thank you so much.''

 

Patient compliments for our NHS 111 services

'' A fabulous service - very prompt and reassuring. I feel this is a real credit to the NHS.''

''I was very grateful for the 111 help and information, Thank you.'' 

''Very happy with the help from 111.''

"Thank you for your very valuable service.'' 

''My experience of using 111 was positive and reassuring. Thank you.''

''We appreciate the help 111 provides and could not do without this service. Thank you.''

''Very impressed with the service and the response I received.''

''Everyone was very helpful and the service is absolutely needed.''

''I wish to put on record that I received excellent service from start to finish using the 111 service. From my first call which was dealt with efficient, sympathetically and quickly. It was a joy to be looked after by your team. Thank you to your team for their excellent service. I almost look forward to dealing with them again. Many thanks.''

''I cannot say in words how very much I appreciate all that 111 has done for me. I thank you all most sincerely.''

''I am writing to express my appreciation for the excellent service I received. My local surgery was closed due to it being a Saturday, so I phoned NHS 111. At each stage of the call there was very little delay and everyone I spoke to was so kind, efficient and 'human'. In the current climate of dissatisfaction and complaint, I felt that it is important that I inform you of my own experience and great appreciation of your work.''