Job role

Integrated Care 24 is a 'not for profit' Gold Social Enterprise, committed to providing our patients and our commissioners with a variety of high quality health and care services. We currently provide services to around 6 million patients across a large geographical area. Like all health care providers we are registered with the Care Quality Commission.

We are seeking to recruit a number of NHS 111 Pathways Advisors to support our organisation who can help us make a real difference to patient care.  The role will suit a caring person with a professional and courteous communication style.  An eye for critical detail and accuracy with the ability to learn are also essential as you will train to become an accredited user of the NHS 111 Pathways telephone triage system.  You will ensure that patients receive the right care and support in the right place at the right time by giving advice and directing callers to the appropriate services for their needs. This is a role where every shift is varied and challenging but also rewarding.

In return we offer a competitive salary of between £17,500 and £22,300 based on full time working of 37.5 hours week.  Part time evenings and weekend shifts are also available.  The successful applicant must be willing to work a flexible 6 week shift pattern rota which covers 24 hours per day, 7 days per week. 

Employee benefits include the opportunity to join the NHS Pension Scheme, employee discount scheme, free car parking and modern air conditioned office environment.

Due to the nature of the position, successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by Integrated Care 24.

If you are interested in joining our team then go on line to our website www.ic24.org.uk/our-team/working-for-ic24 to attain an application form and pack, which you should fully complete and return to Careers@ic24.nhs.uk or alternatively send your completed application form to the Human Resources Department at Integrated Care 24 Limited, Kingston House, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.

A copy of the job description and person specification can be found here.

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of NHS 111 Pathways Advisor - Norwich Ref: NF070

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

careers@ic24.nhs.uk

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP