Job role

Interim Complaints Lead                                                                                                                           Ref: CS067

Do you have the passion and independence to manage formal and informal complaints in a proactive and professional manner? Do you relish the opportunity to use your excellent interpersonal skills with members of the public, employees and other stakeholders?

If this sounds like you, we have an excellent opportunity to join a busy team who are committed to delivering a professional and high quality service solving complex and challenging complaints. We’re striving to turn around complaints quickly and professionally and we need great people to be able to do this ensuring that best procedure and practices are implemented in achieving this. You will join a team of 4 and work closely with all our localities and provide support to a team of Clinical Governance Officers.

If you’re looking for a new challenge then we’d love to hear from candidates with previous experience of working in a fast-paced Clinical Governance Team, with experience in complaints handling and making independent decisions in the past.  We offer excellent training and career development opportunities, a generous NHS pension and a dedicated benefits website, including retail and lifestyle offers.

This is an 8 month fixed term contract, working 37.5 hours per week, covering maternity leave, based in Ashford, Kent.

Who are we?

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services and health in justice nursing services.

What’s in it for you?

  •          Salary of £28,000 - £32,000 per annum depending on knowledge, skills and experience.
  •          NHS pension scheme
  •          6.6 weeks holiday per annum (including Bank Holidays)
  •          Discount voucher scheme
  •          Learning and Development Opportunities

Please visit our careers page at an application pack.  CV’s will not be accepted without a completed application form.

 Closing date:  23 August 2017

A copy of the job description and person specification can be found here.

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Interim Complaints Lead Ref: CS067

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP