Judy Oliver - Chair
Judy was appointed Chair of IC24 in July 2015. She brings a wealth of experience in executive coaching, facilitation and leadership development for directors and people in organisations across all sectors, but particularly for clinicians in NHS to help ensure that patients get the best possible care and more joined-up services.
In recent years, her work has been heavily skewed towards mental health and primary care. Judy and her team have trained GP commissioners for mental health, Learning Disabilities and Dementia from East Anglia to Kent to Cornwall. She personally facilitated the National Task Force on Children’s Mental Health and Wellbeing for NHS England which led to the publication of the national strategy entitled “The Future in Mind”. In addition, the focus has been on developing the leadership capabilities of the emerging GP Federations in East Anglia and the South-East. She provides pro bono training support for various charities including the East Anglian Children’s Hospice which is supported by IC24.
Judy was a non-executive director in the NHS for twelve years with two hospitals and a Primary Care Trust in Kent. Prior to starting her own business, she held senior roles in local government including Head of HR for Education in Kent County Council and Advisor to the Deputy Chief Executive. Before this, Judy worked for BP for seventeen years in a variety of HR, industrial relations and legal roles across the spectrum of the oil industry from exploration to marketing. Judy has a degree in Business Studies and is a qualified Barrister, specialising in Employment Law. She has co-authored a book about the development and future of commissioning in health and social care and is a Visiting Fellow at the Bournemouth University Institute for Health and Social Care.
Dr Peter Dewhurst – Non Executive Director
Dr Peter Dewhurst qualified at Leeds Medical School in 1977, after completing vocational training. He has worked for 35 years as a General Practitioner in Bexhill, East Sussex. In addition to his clinical role, he has been a GP trainer for 20 years and has been involved in NHS management, chairing what was the local Primary Care Trust for a number of years. He was a founder member of SEADOC, the GP Out of Hours co-operative which he chaired for many years and which merged with others into IC24. He is particularly interested in Clinical Quality and innovative clinical developments.
Alistair Oag – Non Executive Director
Alistair was appointed a Non-Executive Director of IC24 in March 2016, with a special interest in Finance, Business Development and IT. He is a Fellow of the Institute of Chartered Accountants and has worked for the past 20 years for a global distributor of electronics in various European roles including Finance Director, Managing Director, and most recently in a global role as Strategy and Business Development Vice President. These roles included extensive experience of mergers & acquisitions, change management, process management and IT projects. Prior to this he worked for 12 years for a UK Plc in various finance roles in transportation, logistics and distribution.
Since taking early retirement from his full time role at Arrow Electronics, Alistair has been using this experience in the third sector. From 2010 to 2016 Alistair has been a Non-Executive Director and Chair of the Audit and Risk Committee of Medway Community Healthcare CIC. MCH was created as part of the NHS transformation on 1st April 2011 as a Social Enterprise to deliver community based healthcare in the Medway and the surrounding area. In 2013 Alistair was appointed as a Trustee and Director of a progressive South East charity, the Avenues Group, focused on the provision of support in the community to people with learning disabilities and/or autism, dementia, acquired brain injury.
Kerry Gentleman - Non Executive Director
Kerry trained as a nurse at University college hospital, qualifying in 1980. She worked in community services in South East London, first as a district nurse for over 15 years, then moving up through the quality and governance routes to become the Director of Quality and Nursing, a post that was held for 6 years.
Kerry has worked in the NHS for over 35 years, but since redundancy has worked for the past 3 years as a health services redesign consultant involved in various aspects of the SaHF programme in NW London, and most recently for Chelsea and Westminster as the governance lead in the team overseeing the acquisition of West Middlesex Hospital.
Kerry also works for the NSPCC as a volunteer in their schools service, a role which is both challenging and very rewarding.
Cathy Pitcher - Non Executive Director
Cathy has a special interest in HR and Workforce issues and will lead on this in her NED role. She has been a Senior Manager in HR for both local government and health, particularly in Kent. Her last role was in the South East Commissioning Support Unit which provides services to CCGs in SE London, Kent, Surrey and Sussex. This last role involved complex TUPE issues in particular. She is also very interested in learning and development and generally ensuring that HR supports the business and recognises the contribution it can make to improving patient care. Cathy started her role with us at the end of June 2016.
Yvonne Taylor – Chief Executive
Yvonne Taylor became Chief Executive Officer at IC24 on 4th January 2016. She has a wealth of experience managing NHS health and social care services both in her most recent role as Chief Operating Officer but also as Divisional Director for Children and Families Services at Oxford Health NHS Foundation Trust where she worked from 2006. Prior to working for Oxford Health, she worked as a commissioner in Oxfordshire so she understands the NHS and Social Care System from both the perspective of a provider and a commissioner. Before joining the NHS in 1997, Yvonne also worked in the Foreign and Commonwealth Office.
Yvonne’s work over the past three years has been focused on the development of partnerships and alliances across acute, community, primary and voluntary services to deliver joined up care to improve outcomes for patients and their carers. Examples include the development of outcome-based commissioning for adult mental health services in partnership with 5 voluntary sector organisations; development of ambulatory care for frail older people in partnership with Oxford University Hospitals NHS FT through Emergency Multi-Disciplinary Assessment Units; a high quality, state of the art specialist inpatient unit providing treatment for children and young people suffering from serious mental health conditions.
Yvonne is also a Visiting Professor at the University of Reading School of Psychology and Clinical Language Sciences, where she has led one of the national schemes to train Clinical and Operational leaders providing mental health services to children and young people, which has long been a particular area of interest of hers.
Lorraine Gray – Chief Operating Officer
Lorraine Gray began her career as a Registered Nurse with a BSC Hons Acute Care. Her role prior to moving over to IC24 was as an A&E matron. She is an accomplished, clinically credible senior-level executive with a proven track record of successful strategic and tactical leadership within the health care environment for over ten years. She remains deeply committed to patient care. Since working for IC24, she has project managed and led as an Executive Director the full implementation processes on our NHS 111 tenders won within IC24, along with many other innovative tenders such as the Offender Healthcare Nurse Led services for the Sheppey Prison Cluster.
She was Managing Director of IC24 for over two years and was appointed Chief Operating Officer of IC24 in January 2016. Lorraine is deeply involved with our charity works, having run the London Marathon a few times and other charity runs on behalf of the organisation.
Tony Barfoot – Finance Director
Tony has over 20 years of experience as a Director - Financial and Managing - in a number of sectors including manufacturing and service. He qualified as a member of the Chartered Institute of Management Accountants in 1984.
He is a passionate believer in the importance of vision, strategic direction, communication and culture within an organisation and has led on the implementation of Investors In People and process improvement techniques throughout the business.
David Brown – Director of Digital Technology and Performance
David has worked in Out Of Hours (OOH) for 19 years. During this time David has had a range of senior IT and Strategic Development posts in unscheduled Primary Care. He was instrumental in both mobilisation of our OOHs & NHS 111 services, leading the design, development and implementation of our technical infrastructure, telephony and business/clinical systems (including integration with core national and regional NHS applications).
David has been Director of Information, Communications & Technology, at a time when IC24 has gone through significant growth. During this time David developed a Team that has challenged and driven resiliency and performance of our Information Systems and security via our Governance arrangements to enable the delivery of high quality care.
Rachel Robinson – Director of Quality Standards
Rachel is a registered General Nurse with extended advanced qualifications and skills with a BSc in Health and Social Care. She has over 24 years’ experience of NHS care delivery including psychiatry, emergency and critical care and for the last 10 years as a manager and leader in urgent primary care. Rachel has managed many iterations of urgent primary care delivery, including responsibility for leading and directing various projects and pilots. During her time at IC24 she’s undertaken a wide variety of clinical and operational managerial roles within the urgent care arena and within many of the pilots and projects that she has implemented. As Director of Clinical Services, Rachel led and directed complex implementations of IC24’s NHS 111 Contracts.
Dr Andrew Catto - Chief Medical Officer
Andrew’s background is a Geriatrician and General Physician and he has a wealth of experience in multiple, senior medical leadership roles across primary and secondary care. Following his academic career with the Medical Research Council, Andrew moved back into clinical practice joining Airedale Hospital as a Consultant in Stroke and Elderly Care, delivering care in a community setting before progressing to Medical Director at the Trust. In 2009, Andrew was appointed as Medical Director at Heart of England NHS Foundation Trust (HEFT), moving into an Interim Chief Executive role before being appointed as Deputy CEO. In March 2015, Andrew became an Associate Director at NHS England, gaining experience of developing new models of care and system transformation, such as the four West Midlands Service Transformation Plans. Andrew’s leadership style is ‘leading from the front’ and he strongly believes in empowering others and is extremely supportive of staff development.