The Values in Practice (ViP) awards celebrated individuals over the past year from across the health care organisation. The awards were designed by our ViP Forum which is our staff forum made up of representatives across the whole organisation. There were 5 categories which employees were able to nominate their colleagues for and these were in line with the organisational values which are; excellence, integrity, trust, respect and innovation.

IC24 is a not for profit social enterprise who provide a range of health care services to a population of around 7.2 million across a large geographical area. Services provided include; NHS 111, GP led out of hours, urgent care plus many more.

Staff were asked to put forward nominations for individuals who had gone above and beyond for not only for our patients but also for the organisation. The awards are an important opportunity to recognise the commitment, dedication and care of staff in delivering a great quality service.

Some of those recognised included Ashford based Julie Woolf, Clinical Lead for our South Essex NHS 111 service who was awarded the innovation award for her development of the clinical assessment service. Her ideas and innovations have allowed IC24 to provide enhanced clinical care for patients, shorten their patient journey considerably and improve their journey through integrated care.

Lucy Davis, a Clinical Supervisor based at our NHS 111 Care Co-ordination Centre in Ashford won the respect award after being nominated by a fellow colleague. She won the award for being caring, approachable and willing to see things from all perspectives thus showing that she values and respects everyone she works with.

Christine Donaldson, Operations Manager for our out of hours service in Great Yarmouth and Waveney who is based at IC24’s locality office in Norwich won the Excellence award for her outstanding commitment to her fellow colleagues. Within the nomination it states how she goes above and beyond to make herself available to staff and is a huge asset to the Norfolk locality. She is very modest with regards to her capability and the positive impact she has on others around her.

An Ipswich based Team Manager, who works at our NHS 111 Ipswich Care Co-ordination Centre was crowned the overall winner amongst the 5 category winners. Roisin Broad won the award as it was felt that out of all the winning nominations that hers was the one that stood out from the rest. Roisin won the Trust category for being an exceptional leader. The nomination described her as always being encouraging and supportive towards her colleagues, makes time to speak with people to help them understand and also shows compassion. The nominee went on to explain that a good leader should be someone who, through their words and actions, means people want to follow them and this is definitely the case with Roisin.

Chief Executive, Yvonne Taylor, said: “We are incredibly proud to recognise the hard work of so many of our staff. The dedication and passion of each and every one of them demonstrates in their work at IC24 is vital in helping us to continually improve our services for the 7.2 million patients we serve.”