Job role

Service Delivery Assistant - Reference:  WK063

Do you have the passion to work in a busy out of hour’s environment offering a professional patient care service in our West Kent Locality?   If you want to work for a Company who are dedicated and passionate towards their workforce, then this role may be for you!

Do you have good knowledge and understanding of being able to carry out patient comfort calls, book requested appointments, fax prescriptions and liaise effectively with pharmacies.  Are you able to show fantastic care and compassion to patients and willing to work weekends as the norm for our out of hour’s service?  If so we would love to hear from you.

The purpose of this exciting role is deal with patient information on a strictly confidential basis ensuring information is not disclosed to any third party, answering all enquires made in a professional manner. 

Who are we?

We’re Integrated Care 24 Ltd (IC24), a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hour’s services, NHS 111, primary care and secondary care support services and health in justice nursing services.

Location                               Kingston House, Ashford, Kent

Hours Available                    Alternate Saturdays Week 1, 08.00 - 14.00 Week 2, 14.00 – 20.00 or one shift, 08.00 – 20.00 (we may be able  to offer hours that could suit your requirements subject to availability).

 What’s in it for you:-

  • Hourly rate of £8.54 per hour
  • Enhanced Bank Holiday rates
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Discount Voucher Scheme
  • Free 24/7 independent counselling service
  • Full on the job training
  • Learning and Development Opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

Closing Date: 25 January 2018

For a Job Description and Person Specification please click here

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Service Delivery Support Assistant - WK063

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP