Job role

Receptionist                       Reference: EK009

Do you have the passion to work in a busy out of hours environment offering a professional patient care service in our East Kent Locality? If you want to work for a company who are dedicated and passionate towards their workforce, then this role may be for you!

Do you have good knowledge and understanding of the East Kent area, and can use various IT equipment and PC? Are you able to show fantastic care and compassion to patients and are willing to work evenings and weekends as the norm for our out of hours service? If so we would love to hear from you.

The purpose of this exciting role is to provide a point of contact for patients upon arrival at their dedicated base, welcoming them and ensuring their confidentiality is maintained at all times.  

The ability to maintain an accurate log of waiting patients on the system and ensuring that they are directed to the relevant clinicians as soon as possible and in priority order is a must. Each patient seen should then be given a Patient Experience Questionnaire (PFQ) to complete of their experience of our out of hours service.

Who are we?

We’re Integrated Care 24 Ltd (IC24), a major not for profit Social Enterprise, providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 7 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services and health and justice nursing services.

Location and Hours Available:  Kent & Canterbury Hospital, East Kent. Contracted Days and Hours: Tuesday 1845 – 2300; Thursday 1845 – 2300 (alternate weeks)

What’s in it for you:-

  • Hourly rate of £7.76 to £10.09 per hour
  • Enhanced Bank Holiday rates
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Discount Voucher Scheme
  • Free 24/7 independent counselling service
  • Full on the job training
  • Learning and Development Opportunities

Please visit our careers page at http://www.ic24.org.uk/our-team/working-for-ic24/ for an application form. Please complete and return to HR@ic24.nhs.uk or alternatively send your completed application form to the Human Resources Department at Integrated Care 24 Limited, Kingston House, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

For the full job description please click here

Closing Date: 6 April 2018

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Receptionist, Kent & Canterbury Hospital (East Kent Locality) - Ref EK009

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

hr@ic24.nhs.uk

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP