Job role

Operational Navigator  - Quote Reference: ACCC045

Are you patient focused, organised and enthusiastic to utilise your skills to work in a busy out of hours environment? Are you looking for a new challenge? If so then this job may be for you.

The ideal candidate will take telephone calls from other Healthcare services and patients where appropriate in a professional and courteous manner and record all details accurately. You will manage the effective distribution of all calls to available clinical resource across localities to ensure optimum results against Quality Requirement standards.  The job role is fast paced and every day is completely different!

If this sounds like you, then we have a fantastic opportunity for you to join the out of hours Dispatch team who are committed to delivering efficient and comprehensive advice to our patient base. We are striving to recruit and retain great people to deliver excellent patient care. You will join an experienced group of employees who organise patient care behind the scenes.

If you’re looking for a new challenge and are flexible in your working hours (weekends, evenings, and overnight) then we would love to hear from you.

Who are we?

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services. 

Location                           Ashford Kent, working together with various bases across the UK. 

Hours Available               Various shifts including part-time, full-time and night work available across 24/7 period including bank holidays and weekends.

What’s in it for you?

  • £7.74 - £11.80 per hour based on the days and times of the week worked
  • Enhanced Bank Holiday rates
  • Additional annual leave above statutory minimum based on service
  • Opportunity to join the NHS Pension Scheme
  • Discount Voucher Scheme
  • Free 24/7 independent counselling service
  • Full on the job training
  • Learning and Development Opportunities

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

Closing Date 15 October 2017

 

For a Job Description and Person Specification please click here

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Operational Navigator - Ref ACCC045

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

careers@ic24.nhs.uk

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP