Job role

Operational Navigator                                                                Reference: ACCC040B


Job Purpose

To take telephone calls from other Healthcare services and patients where appropriate in a professional and courteous manner and to record all details accurately. Manage the effective distribution of all calls to available clinical resource across localities to ensure optimum results against Quality Requirement standards.


Who are we?

Integrated Care 24 Ltd (IC24) is a major not for profit Social Enterprise providing innovative and wide ranging patient focused primary care services designed to deliver quality and affordability. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP led out of hours services, NHS 111, primary care and secondary care support services as well as health and justice nursing services.


Salary:                               £16,971.57 - £20,627.89 pro rata per annum

Location:                           Ashford Care Co-ordination Centre, Kingston House

Contract Type:                  Permanent

Hours of Work:                  Monday 18.00-00.00, Wednesday 18.00-00.00, Thursday 18.00-00.00 and Friday 18.00-00.00 & Saturday and Sundays 08.00-00.00.


What’s in it for you?

  • Salary of £16,971.57 - £20,627.89 per annum pro-rata for part time
  • Opportunity to join NHS pension scheme
  • 5.6 weeks holiday per annum (including Bank Holidays) (pro rata)
  • Discount voucher scheme
  • Learning and Development Opportunities

Please visit our careers page at for an application form.  Please complete and return to or alternatively send your completed application form to the Human Resources Department at Integrated Care 24 Limited, Kingston House, The Long Barrow, Orbital Park, Ashford, Kent TN24 0GP.


For a Job Description and Person Specification please click here.


Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory basic or enhanced DBS disclosure and 2 references.


Closing date: Tuesday 31st July 2018  


**Please note advert may close at any time without warning/notice if sufficient number of applications are received**

Equal opportunities

IC24 is committed to the fair treatment of its staff, potential staff or users of its services, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background. You can read our policy statement on the recruitment of ex-offenders here.

Apply for the role of Operational Navigator - Ref ACCC040B

Please download and complete an application form, note that CVs will not be accepted without a completed application form due to high interest in our jobs.

Download an application form

Please email your completed application form to:

Or mail to:

Integrated Care 24 Ltd,
Kingston House, The Long Barrow,
Orbital Park, Ashford,
Kent, TN24 0GP